Due to the diversity of members on our site, we try to ensure that none of the profiles contain offensive, insulting or misleading content. We thoroughly check the photos and texts displayed on our members’ profiles. This is a necessary step to provide our members with a high quality website.
Our aim is to check all photos and profile information manually, and to approve them within 24 hours. Only in exceptional cases can this take 48 hours. The progress of approval can be seen on your profile page, from the moment the content is uploaded until it is approved.
However, this might cause a short delay between the moment you upload your texts and photos, and the moment they are validated and made visible to your matches.
You received an email notification that one of your matches uploaded a photo to their profile, but you cannot find it? This is not a technical problem.
It is possible that this person did upload a photo but this photo could not be approved by our Validation team. Unfortunately sometimes photos have to be refused because they did not meet our required criteria.
Your profile text was not accepted? Please note that a text which contains no information about yourself, is grammatically incorrect or does not meet our requirements, cannot be approved.
We understand how unpleasant or disappointing this situation is. We try to avoid it as much as possible by specifying our criteria in our Code of Conduct and in the hints on your profile page.