How do I report a concern?

We take your online safety very seriously. Guidelines on acceptable behaviour are outlined in our Terms and Conditions and our Code of Conduct.

In order to maintain our high quality service, we encourage you to report suspicious or abusive activity. 

You can do so directly via the website or via the iOS app. Scroll down for instructions.

Alternatively, you can use our contact form to report directly to our Customer Care team. 

Please include any details that will help us investigate, such as name, age, location, occupation, and your reason for reporting the member. We will handle your request as quickly as possible.

We recommend visiting our Staying Safe page, which will provide you with detailed information on how to stay safe while online dating.

Website - Report messages

  1. Select the 3-dot menu and select Report Messages.
  2. Select the message(s) you wish to report by marking the box.
  3. Click/tap Report this message.

iOS - Report abuse

  1. Tap the 3-dot menu on the member's profile.
  2. Tap Report abuse.